ELR AIRSOFT RETURN / WARRANTY POLICY
ELR AIRSOFT RETURN / WARRANTY POLICY
RETURNS
No returns, exchange only. Please contact us within 48 hours of purchase or delivery date for exchange. Purchases older then 48 hours are not eligible for exchange. All items exchanged must be in the same condition as received (Brand new, in box, unused and with receipt) Items that have been used/gamed will not be eligible for exchange.
If an item arrives dead on arrival (DOA) please reach out to us within 48 hours.
ELR Airsoft is not responsible for any exchanges that are lost, stolen or damaged in transit. Once your return has been processed, you will be contacted via e-mail or phone. Accepted authorization return will be replaced or credited to your account.
** No returns on: special orders, bbs, on sale items, clearance items or boneyard items**
WARRANTY - AIRSOFT RIFLE
All items from ELR Airsoft are shipped brand new and in box condition (with the exception of boneyard items) All rifles offered by ELR Airsoft will be test fired before being shipped out to ensure they are in proper working order. If there is any issues with the rifle please reach out to craig@elrairsoft.ca within 48 hours of being received. **ELR Airsoft shall not be held responsible for any damages that occur while assembling or disassembling the rifle incorrectly**
WARRANTY - AIRSOFT PARTS
All items from ELR Airsoft are shipped brand new and in box condition (with the exception of boneyard items) Please ensure when ordering parts they are the correct parts for your needs. ELR Airsoft is not responsible for any and all parts that do not fit your specific application. For any questions on part fitment and/ or compatibility please reach out to craig@elrairsoft.ca before purchase.
ORDER CANCELLATIONS
Orders are able to be canceled prior to packaging / shipment of your order. please reach out to craig@elrairsoft.ca to cancel an order. If an order has already been packaged/shipped you may not cancel the order.
** Your order is not considered cancelled until receiving an order cancellation email**
ELR Airsoft reserves the right to change or modify the RETURN / WARRANTY POLICY without prior notice.